to rate
→
bewerten
[bəˈveːɐ̯tn̩]
English for Customer Communication
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to please
→
erfreuen
[ɛɐ̯ˈfʁɔɪ̯ən]
to offer
→
anbieten
[ˈanˌbiːtn̩]
to mind
→
etwas dagegen haben
[ˈɛtvas daˈɡeːɡn̩ ˈhaːbn̩]
to contact
→
kontaktieren
[kɔntakˈtiːʁən]
to thank someone for their patience
→
für die Geduld danken
[fyːɐ diː ɡəˈdʊlt ˈdaŋkən]
to offer compensation
→
Entschädigung anbieten
[ɛntˈʃɛːdɪɡʊŋ ˈanbiːtən]
to provide instructions
→
Anweisungen geben
[ˈanvaɪzʊŋən ˈɡeːbən]
to confirm details
→
Details bestätigen
[detaɪls bəˈʃtɛːtɪɡən]
to verify identity
→
Identität verifizieren
[ˌɪdɛntiˈtɛːt veʁifiˈtsiːʁən]
case closed
→
Fall abgeschlossen
[fal ˈapɡəˌʃlɔsn̩]
a follow-up message
→
die Follow-up-Nachricht
[ˈfɔloʊʔʌp ˈnaːxʁɪçt]
a handoff
→
die Übergabe
[ˈyːbɐˌɡaːbə]
a support agent
→
der Supportmitarbeiter
[zʊpɔʁtˈmɪtaʁbaɪtɐ]
customer satisfaction
→
die Kundenzufriedenheit
[ˈkʊndn̩tsuːfʁiːdn̩ˌhaɪ̯t]
a downgrade request
→
die Downgrade-Anfrage
[ˈdaʊ̯nɡʁeːdˌanˌfʁaːɡə]
an upgrade request
→
die Upgrade-Anfrage
[ˈʌpɡʁeːdˌanˌfʁaːɡə]
a cancellation request
→
die Stornierungsanfrage
[ʃtɔʁˈniːʁʊŋsˌanˌfʁaːɡə]
subscription issue
→
das Abo-Problem
[ˈaːboːpʁoˌbleːm]
billing error
→
der Abrechnungsfehler
[ˈaːbʁɛçnʊŋsˌfeːlɐ]
a chargeback
→
das Chargeback
[ˈtʃaːɐ̯dʒbɛk]
a duplicate charge
→
die Doppelabbuchung
[ˈdɔpl̩ʔapˌbuːxʊŋ]
a missing order
→
die fehlende Bestellung
[ˈfeːlɛndə bəˈʃtɛlʊŋ]
a wrong item
→
der falsche Artikel
[ˈfaltʃə aʁˈtiːkl̩]
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