English for Customer Communication

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점수를 매기다

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to rate

/reɪt/

verbB2

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기쁘게 하다

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to please

/pliz/

verbA2

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권하다

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to offer

/ˈɔfɚ/

verbA2

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꺼리다

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to mind

/maɪnd/

verbA2

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연락하다

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to contact

/ˈkɑntækt/

verbB1

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기다려 주셔서 감사하다

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to thank someone for their patience

/ˈθæŋk fɔr ˈpeɪʃəns/

verbA2

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보상을 제안하다

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to offer compensation

/ˈɔːfɚ ˌkɑːmpənˈseɪʃən/

verbB2

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안내하다

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to provide instructions

/prəˈvaɪd ɪnˈstrʌkʃənz/

verbB1

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세부 사항을 확인하다

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to confirm details

/kənˈfɝːm ˈdiːteɪlz/

verbA2

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신원을 확인하다

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to verify identity

/ˈverəˌfaɪ aɪˈdentɪti/

verbB1

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문의 종료

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case closed

/ˈkeɪs ˈkloʊzd/

nounB1

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후속 메시지

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a follow-up message

/ˈfɑloʊˌʌp ˈmesɪdʒ/

nounB1

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인계

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a handoff

/ˈhændˌɔf/

nounB2

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지원 상담원

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a support agent

/səˈpɔːrt ˈeɪdʒənt/

nounB1

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고객 만족도

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customer satisfaction

/ˈkʌstəmɚ ˌsætɪsˈfækʃən/

nounB1

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다운그레이드 요청

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a downgrade request

/ˈdaʊnɡreɪd rɪˈkwest/

nounB1

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업그레이드 요청

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an upgrade request

/ˈʌpɡreɪd rɪˈkwest/

nounB1

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취소 요청

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a cancellation request

/ˌkænsəˈleɪʃən rɪˈkwest/

nounB1

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구독 문제

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a subscription issue

/səbˈskrɪpʃən ˈɪʃu/

nounB1

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청구 오류

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a billing error

/ˈbɪlɪŋ ˈerɚ/

nounB1

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차지백

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a chargeback

/ˈtʃɑːrdʒˌbæk/

nounC1

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중복 청구

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a duplicate charge

/ˈduːplɪkət ˈtʃɑrdʒ/

nounB1

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미배송 주문

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a missing order

/ˈmɪsɪŋ ˈɔːrdɚ/

nounA2

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잘못된 상품

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a wrong item

/ˈrɔːŋ ˈaɪtəm/

nounA2

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