masalah pembayaran
→
a payment issue
/ˈpeɪmənt ˈɪʃuː/
English for Customer Communication
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masalah pengiriman
→
a shipping issue
/ˈʃɪpɪŋ ˈɪʃuː/
masalah pesanan
→
an order issue
/ˈɔːrdɚ ˈɪʃuː/
email verifikasi
→
a verification email
/ˌverɪfɪˈkeɪʃən ˈiːmeɪl/
masalah login
→
a login issue
/ˈlɔːɡɪn ˈɪʃuː/
masalah akun
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an account issue
/əˈkaʊnt ˈɪʃuː/
dukungan teknis
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technical support
/ˈteknɪkəl səˈpɔːrt/
masalah pelanggan
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a customer issue
/ˈkʌstəmɚ ˈɪʃuː/
permintaan mendesak
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an urgent request
/ˈɝdʒənt rɪˈkwest/
perjanjian tingkat layanan
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a service level agreement
/ˈsɝvɪs ˈlevəl əˈɡriːmənt/
menindaklanjuti
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to get back to
/ˌɡet ˈbæk tuː/
templat balasan
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a response template
/rɪˈspɑːns ˈtempleɪt/
barang rusak
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a damaged item
/ˈdæmɪdʒd ˈaɪtəm/
pemecahan masalah
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troubleshooting
/ˈtrʌbəlˌʃutɪŋ/
syarat dan ketentuan layanan
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terms of service
/ˈtɝːmz əv ˈsɝːvɪs/
waktu respons
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response time
/rɪˈspɑns ˌtaɪm/
ditangguhkan
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on hold
/ɑn ˈhoʊld/
tertunda
→
pending
/ˈpendɪŋ/
masalah terselesaikan
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issue resolved
/ˈɪʃuː rɪˈzɑːlvd/
eskalasi
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escalation
/ˌeskəˈleɪʃən/
status tiket
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a ticket status
/ˈtɪkɪt ˈsteɪtəs/
tiket dukungan
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a support ticket
/səˈpɔːrt ˈtɪkɪt/
obrolan langsung
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live chat
/ˌlaɪv ˈtʃæt/
FAQ
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an FAQ
/ˌef eɪ ˈkjuː/
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