English for Customer Communication

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결제 문제

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das Zahlungsproblem

[ˈtsaːlʊŋsˌpʁoˌbleːm]

nounA2

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배송 문제

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das Versandproblem

[fɛʁˈzantˌpʁoˌbleːm]

nounB1

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주문 문제

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das Bestellproblem

[bəˈʃtɛlˌpʁoˌbleːm]

nounA2

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인증 이메일

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die Verifizierungs-E-Mail

[veʁifiˈtsiːʁʊŋsˌʔiːmeɪ̯l]

nounB1

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로그인 문제

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das Anmeldeproblem

[ˈanˌmɛldəpʁoˌbleːm]

nounA2

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계정 문제

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das Kontoproblem

[ˈkɔntoˌpʁoˌbleːm]

nounA2

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고객 문의

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das Kundenproblem

[ˈkʊndn̩pʁoˌbleːm]

nounA2

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긴급 요청

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die dringende Anfrage

[diː ˈdʁɪŋəndə ˈanfʁaːgə]

nounA2

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서비스 수준 협약

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die Service-Level-Vereinbarung

[diː ˈzɛʁvɪs ˈlɛvl̩ fɛʁˈaɪnbaʁʊŋ]

nounB2

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다시 연락하다

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sich zurückmelden

[zɪç t͡suˈʁʏkmɛldən]

verbB1

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응답 템플릿

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die Antwortvorlage

[ˈantvɔʁtfoːʁˌlaːɡə]

nounB1

StudyDetails

손상된 상품

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der beschädigte Artikel

[bəˈʃɛːdɪɡtə ʔaʁˈtiːkl̩]

nounA2

StudyDetails

문제 해결

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die Fehlerbehebung

[ˈfeːlɐbəˌheːbʊŋ]

nounB2

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서비스 약관

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die Nutzungsbedingungen

[ˈnʊt͡sʊŋsbədɪŋʊŋən]

nounB2

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응답 시간

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die Antwortzeit

[ˈantvɔʁt͡sait]

nounB1

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보류 중인

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pausiert

[paʊ̯ˈziːɐ̯t]

adjectiveB1

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대기 중인

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ausstehend

[ˈaʊsˌʃteːənt]

adjectiveB1

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해결됨

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Problem gelöst

[pʁoˈbleːm ɡəˈløːst]

nounB1

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에스컬레이션

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die Eskalation

[ɛskaˈlaːt͡si̯oːn]

nounB2

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티켓 상태

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der Ticketstatus

[deːɐ̯ ˈtɪkətˌʃtaːtʊs]

nounB1

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지원 티켓

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das Support-Ticket

[das səˈpɔʁtˌtɪkət]

nounB1

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실시간 채팅

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der Live-Chat

[deːɐ̯ ˈlaɪ̯fˌtʃɛt]

nounB1

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자주 묻는 질문

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die FAQ

[diː ɛfˈaːkʊ]

nounB1

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지식 베이스

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die Wissensdatenbank

[diː ˈvɪsənsˌdaːtənˌbaŋk]

nounB2

StudyDetails